Keyline Get in touch

Have a question? Get in touch today so we can help. Your local branch is usually the best place to start, so pop in or give the team there a call in the first instance. It’s our mission to make sure you’re 100% happy with our products and services, so we’re always on hand to help if you need us. To find your local branch, click here.

 

What to do if there’s a problem

 

We'll always aim to make you completely satisfied by the service you receive from our team, but as we’re sure you’ll appreciate, things do go wrong occasionally. If we've made a mistake, please tell us as soon as possible so we can sort things out for you.
 
We'll work with you to resolve any problems to your full satisfaction. Your feedback is a huge part of our constant drive to improve our products and services, so please tell us your comments.
 

How to get in touch

 

Contact your local branch

You’re welcome to contact your local branch by phone, email or in person, to suit your preference. Our branch locator will help you find your nearest branch and confirm its opening hours.

 

Email us

You can also email our team at Keyline Head Office. Your email will be sent to the best person to deal with your query, so please include lots of information so we can redirect it as quickly as possible. Please also tell us your postcode, as we may forward your email to your local branch. Our email address is customerservice@keyline.co.uk

 

Write to us

If you’d prefer to write us a letter, please send it to the address below:

 

Keyline Customer Services

Cob Drive

Swan Valley

Northampton

NN4 9BB

 

Again, please put plenty of detail in your letter so your query can be quickly passed to the right team at Head Office, or forwarded to your local branch.

 

Contact our Managing Director

We’re always keen to hear what we’re doing well - and what we’re not doing so well! So if your overall experience of Keyline is above or below your expectations, please let us know. Contact our Managing Director, Paul Beaman at paul.beaman@keyline.co.uk or call him on 07471 140 305.

 

Our response times

We guarantee to get back to you on the same day if you’ve contacted your local branch (unless we’ve agreed a different timeframe with you). Your satisfaction is our first priority and we’ll always respond to your enquiries as soon as as we can. Wherever possible, you’ll receive a response within 48 hours.