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Essential Services Branch Coverage - 31st March 2020


During this time we have a unique position of responsibility as the UK’s number one civils fulfilment partner to support our customers who are doing their part in keeping the nation's critical sectors running and last week we received the government's guidance, that we are to stay open as a key business supplying essential projects in the critical sectors.


With our commitment to continue to prioritise our colleagues and our customers safety and wellbeing, the decision was taken to open a limited number of Keyline Essential Services branches so that we could service customers working on essential repair and maintenance projects in the critical sectors.


These Essential Services branches are trading with a restricted number of colleagues in the branch, using social distancing, hygiene and safety measures and will remain closed to visitors, with all gates and doors locked for our colleagues' safety and wellbeing.


The critical sectors we are able to support at this time are as follows: Health and Social Care, Education and Childcare, Key Public Services, Food and Other Necessary Goods, Public Safety and National Security and Utilities, Communication and Financial Services. For further details of the types of projects please refer to the list at the end of this announcement*.


The following Essential Services branches are servicing our customers who are working essential repair and maintenance projects in the critical sectors:




Opening hours - 08:00am - 13:00 (please note these will vary daily)


Northampton - Vicky Carr 01604 643622

Reading - Andy Goodings 0118 9875353

Hayes - Mark Turnbull 0208 5611500

Northfleet - Richard Wakefield 01474 566868


The following colleagues are working remotely to assist:


Reading Nationals - Derrick Steele 0118 9310111

East Anglian Nationals - Dave Walker 0844 8922560

Northfleet CSO / Rail - Lauren Linehan 07887 454080

Utilities - Kelvin Garrard 07990 088483

Rail specialist working - Lauren Linehan 07887 454080


Supporting the South East Essential Services Branches is Regional Sales Director, Jamie Pilbin on 07971 242844.




Opening hours - 09:00- 14:00 (Exeter 07:00 - 12:00) (please note these times will vary daily)


Portsmouth - Alex Hairsnape 07825 783259 or Rick Hobbins 07562 967594

Exeter - Dave Wills 07468 713748

Bristol - James Hall 07712 879473

Treforest - Rob Evans 07500 119526


The following colleagues are working remotely to assist:


Southampton CSO - Jamie Cusack 07920 446936

Taunton CSO - Chris Durrant 07712 878440

Cardiff CSO - Rob Sanders 07469 027560

Utilities - Kristian Strevens 07887 055093


Supporting the South West Essential Services Branches is Regional Sales Director, Christina Dell on 07825 783688.




Opening hours - 08:00am - 15:00 (please note these will vary daily)


Leeds - Richard Tinson Tel 0113 253 9427

Oldham - Alan Green Tel 0161 626 9098

Stoke - Barrinda Plant Tel 01782 201600

Nottingham - Andy Black Tel 0115 9 866371


The following colleagues are working remotely to assist:


North West CSO - Lesley Rowland Tel 01772 403505

East Midlands CSO- Scott Woolley Tel 01623 687732

National Hire - David Boyce Tel 0118 322 4891

Utilities - Debbie Jackson Tel 07392 109018


Supporting the North & Midlands Essential Services Branches is Regional Sales Director, Ian Chadwick on 07843 596656.




Opening hours - 08:00am - 15:00 (please note these will vary daily)


Glasgow - Andy Stevenson 07712 878233

Birtley - Scott Glazier 07384 523513


The following colleagues are working remotely to assist:


Glasgow CSO - Michael Reid 07712 878054

Birtley CSO - Michael McCrea 07825 507623


Supporting the Scotland and North East Services Branches is Regional Sales Director, David Grandison on 07712 878265.


Please note: Keyline’s Credit Control is working as normal, but from home. To get in touch, please use your normal contact or dial 0141 776 8901 or email keylinecreditcontrol@keyline.co.uk and one of the team will be happy to help.


At all times, we will be strictly observing social distancing. Deliveries will be contingent on our customers support in upholding these guidelines. The health of our colleagues, customers and the public is our top priority and we are committed to playing our part in preventing the spread of the coronavirus (COVID-19).


Please note that the above is subject to change and we will continue to update our website and social media channels as the situation develops.


We thank you for your continued support in these times of uncertainty and apologise for any inconvenience caused to our customers that we are not able to support at this time.


Yours faithfully,


Paul Beaman

Managing Director, Keyline Civils Specialists


*Acceptable critical sector projects: Hospitals, care / nursing homes, doctors surgeries, Schools, Prisons, Central and local, government offices that are open for critical services, Emergency services facilities e.g. police stations, Military facilities, Certain retail premises: e.g. supermarkets and other food shops, health shops, pharmacies, Hotels, hostels and Bed and Breakfasts, Food banks and homeless services, Crematoria and cemeteries, Social housing, Emergency residential, Utilities and Transport infrastructure.