We are currently following the Government's latest guidance and your local branch will be affected by this, please call the branch before attempting to visit.


Please click here to see our latest Covid-19 trading update 

 

 

COVID-19 DELIVERY PROCEDURE (WEF 20/04/20)

 

POINT OF ORDER

 
Please keep in mind:
 
  • our branches are operating on a reduced delivery service, so deliveries may be on extended lead time
  • we are supplying products in the safest way possible, at times this will mean some products will only be  available in full pallet quantities to reduce manual handling
  • to reduce multiple site deliveries, please wherever possible increase your orders to maximise vehicle capacity
 
In addition to the normal process we follow when you place an order we will:
 
  •  agree a timed delivery slot  for us
  •  require a site contact telephone number and name
  •  need to know which site entrance our driver needs to use
  •  be advised who will meet our driver at the entrance and show them where to go
  •  arrange to have a segregated and isolated offload area where possible
  •  need to know if the customer will offload the products or will our driver have to
  •  require an email address for your electronic proof of delivery (no physical POD will be provided)
  •  if available, we will ask you to provide a copy of your site policy for our driver
 

DELIVERY PROCESS 

 
Prior to delivery our we will contact you to check the:
 
  • agreed delivery time slot, site contact number and name, site entrance, details or segregated offload area and who will offload
 
When arriving at with your delivery:
 
  • we will arrive at the time allocated at point of order
  • our driver will call the site contact to confirm that you are ready for us
  • the site contact will direct our driver to the offload area
  • if the customer is offloading the products our driver will remain in their vehicle 
  • if we are offloading please ensure that all site staff keep a 2 meters from our driver
  • our driver will take a picture of the products in situ on their EPOD device and upload it, attaching it to the  - delivery note and this will be emailed to the email address provided to us at point of order
 
 
Please be aware that our driver will make the final decision about whether they feel it is safe to complete the delivery or not, if they feel uncomfortable about any aspect of the offload they can leave the site.