We are currently following the Government's latest guidance and your local branch will be affected by this, please call the branch before attempting to visit.


Please click here to see our latest Covid-19 trading update 

 

 

COVID-19 CALL AND COLLECT PROCEDURE (WEF 20/04/20)

 
 

POINT OF ORDER

 
In addition to the normal process we follow when you place an order we will:
require a minimum of 1 hours notice
 
  • agree a collection time with you 
  • require an email address for your electronic proof of delivery (no physical POD will be provided)
  • advise you of any restrictions and additional social distancing measures that are in place at your local branch
 
 

WHEN ATTENDING OUR BRANCHES

 
  •  please stay in your vehicle unless instructed otherwise
  •  please keep 2 meters apart at all times
  •  please do not visit our branch or come into contact with our colleagues if :
    •  you have Covid-19 
    •  you are displaying any symptoms of Covid-19 (such as cough, fever or shortness of breath) 
    •  you have  had contact with anyone with Covid-19 in the last 14 days 
    •  have been told to self-quarantine
 
 

COLLECTION PROCESS

 
When arriving at you local branch to collect your order:
  • please arrive at the time allocated to you when you placed your order and call the contact number provided to notify us of your arrival
  • a yard colleague will come to the gate and direct you to your collection bay
  • once parked please open your vehicle and then stay in the cab
  • goods will be pre-picked and left for you to self-load, or we will load with the use of a forklift
  • only leave your vehicle to secure your load when our yard colleague has stepped more that 2 meters away from your vehicle
  • you are not required to sign for the goods, our yard colleague will add your name, vehicle registration, date and time onto the ticket as POD and this will be emailed to the address you provided at point of order
 
 

PLEASE KEEP IN MIND

 
  • That you will need to keep to your collection time slot, as this will be managed in a way to maximise our ability to service all customers. If you fail to arrive at your allocated slot, a new collection slot will need to be rebooked.
  • We will be unable to add items to your order during your collection slot.