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Looking After Our Customers

Our collect customers are really important to us, and we want to make Keyline branches as safe and welcoming as we can.

Vehicles and Pedestrians at Our Branches

A key risk for Keyline and our customers who come and collect products from us is the one associated with the vehicle movements in our yards. We are in the process of reviewing all of the traffic management arrangements in all of our branches to make it even safer for vehicles and pedestrians to move around. Where we can, we are also introducing dedicated customer collection areas to make our customer service experience even better.

Working at Height

From time to time some of our customers climb on the back of their vehicles (and even their roofs) to try and secure products they have just bought from us. The safety implications of doing this are obvious, and we try to help you manage this risk where we can. We will happily deliver all your goods to your site for you, but we do know sometimes you just want to take them with you. To this end, all of our branches have a set of podium steps available that allow you to work at height more safely.