We know that the best people to help improve safety are those that do the job, and we encourage our colleagues to share their ideas and have a real say on how we do things.
We asked our Board to go out into the branch network and find examples of how to prevent or reduce the need to lift or carry things. When they reported back we added a playful twist. They had to ‘pitch’ the things they had come across in the style of the BBC TV programme Dragons’ Den; our ‘dragons’ were yard colleagues and drivers. If they voted to say they were in, the way of working or equipment suggested really was best practice, and we committed to rolling it out consistently across our branch network.
This approach has now become the model of engagement within the business and helps drive the bottom-up approach we are keen to establish.
Building on the success of Dragons’ Den, we have introduced a network of regional safety forums that bring together over 60 colleagues from around our branch network every three months – these colleagues have a real say on what we do when it comes to improving safety and how we do it. This is having a really positive effect not only on safety, but on helping people see other career paths and showcase their talents.